HealthTrio's client is the only locally owned and managed non-profit health plan in South Texas, with a commitment to their members to provide great health care benefits backed by outstanding service, delivered by people who live right in their service area. They had an outdated provider portal that was difficult to navigate for the end user, resulting in low utilization and increased operational effort to help their providers with simple tasks that ideally could be completed independently through their portal.
Download and read our case study to see how implementing HealthTrio's provider portal helped them improve their end user experience.